It’s All in the Delivery

SeminarComedians need to be able to deliver a good punchline in order to entertain their audience.  Pizza guys need to be able to deliver a good quality product to satisfy their hungry customers.  Doctors need a good bedside manner to make their patients feel welcome and secure.  And trainers or teachers need presentation skills and a good technique of delivery to make classes successful.

The fourth stage of the ADDIE instructional design model is the Implementation phase.  This is where it all comes together: the pieces and parts that were developed in the first three phases are now on the table, ready to be served.  This phase is where all of the materials are presented, the exercises executed, the course modules uploaded and published.  Depending on the medium that your class is, there are a number of things to keep in mind when implementing your course.

MIT provides an interesting tool for training delivery ideas and tips.  For a typical eLearning course, you want to make sure that the course is easy to access and that users will have few (hopefully no) problems with entering and participating in the course.  Courses that are given over a virtual environment (say over a video conference or internet call), this can be its own beast in itself. (We’ll cover online trainings in a separate blog post).  The most prevalent delivery method is the tried and true Instructor Led Training, or ITL.

If your class is going to be an in-person ITL course, there are a number of things to keep in mind.  The environment is one of the more important elements – it needs to be comfortable (not to the point of putting your students to sleep) and open.  If needed, there should be a decent projector and screen for your slide show or other presentation media.  Each student in your class should have their own space.  As for the trainer, you need to present yourself as an authority figure on the subject matter.  Speak with clarity and annunciation, and ensure that everyone in the room can hear you.  Ask questions.  Call on people to answer.  Interject a little humor or jokes to keep the mood light.  Avoid getting too far off topic if you can help it.  I could talk about this for hours, but let’s just say we’ll be covering this more in future posts.  A good read for pointers on the training delivery can be found here, from the University of Kansas.

Delivery of a course is the part where a trainer can see their effort bring good results.  And speaking of results, how do you know that your training was effective?  Can you call your class successful in retaining the materials?  Do you need a follow-up class or re-training?  We’ll answer these questions in the last part of the ADDIE model – Evaluate.  Subscribe to my blog and stay tuned for more!

Photo Credit: eCOM Solutions, Inc.

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